Error ID 3023:
DPM is unable to configure the Windows account because the password
you entered does not meet the Group Policy requirements. (ID: 3023)
I received this message right after selecting the DPM installer to install SQL, on the next screen, it asks for a password for the service account to use. Note, that this creates a two local accounts, using the password provided in the installer. Time after time, I kept getting this error ID 3023. Strange thing, I was able to go to computer management, add a local account, using the exact same name and password that the DPM installer was trying to do, and it would work!?!? But when the installer did it, it would fail.
This error was a HUGE problem, and caused me a great deal of stress, so, I wanted to pass on the solution, so nobody else needs to have this heartache!
My first troubleshooting steps were to block all group policy to the OU the computer account was in, perform a gpupdate /force and restart the server. This didn’t work. Same error message.
Next, I created a local admin account, logged in with it, and tried to install DPM with it – no go, as the installer needs to communicate with Active Directory.
Then, I tried installing SQL 2005, and SQL 2005 SP2 manually. The install when OK, albeit, the SQL install took an unusually long time to install. I remembered something from a long time ago, that I was installing SQL, and it would hang for hours during the install, while setting permissions, and the trick was to unplug (or disable) the NIC during the install, and it goes right through without issues! I did this, and the SQL install went through nice and quick!
So, Now I had SQL installed, back to the DPM installer. So I choose the option for an existing SQL instance, and don’t you know, that only works if the SQL is NOT on the same box as you are installing DPM? ARGH!!!
Uninstalled SQL….
Well, I had an idea – I had to disable the NIC for the SQL trick, maybe I can do this with DPM? So, I disable the NIC, and start the installer. Failed the pre-requisite check, saying it couldn’t communicate with Active Directory. So, enabled the NIC, started the installer, got past the pre-requisite check, then disabled the NIC, selected for DPM to install SQL, clicked next, said a little prayer, and entered the password…. clicked next….. AND IT WORKED! I was couldn’t believe it worked! So, I enabled the NIC again, and let the installer go to work.
All was good, until the installer was done installing SQL, and SQL SP2, it started the DPM portion of the install, and it failed, with this error:
*** Error : Report configuration failed.
Verify that SQL Server Reporting Services is installed properly and that it is running.
ID: 812
Now oddly enough, this error references that SharePoint Services is installed on the same machine, and there are certain steps in order to make SQL for DPM and SharePoint Services to work correctly together. Well, that’s great, except for the fact that I DIDN’T have SPS installed on the box!
Well, I ran through the installer again, disabling the NIC before the password, entered the password, enabled the NIC, and got to the DPM install portion again, and watched it fail on the section of setting security. BINGO! that’s the same place that SQL was messing up before! So, start over, Disable the NIC for the password, enable it again, wait for the installer to get to setting security during the DPM install portion, and disabled it again….
Survey says!? Success!!!! After the security, the installer finished in a few minutes, and I enabled after the install was complete. I enabled the NIC, restarted the box, and I was finally in business!
I hope this helps somebody else out there, I know it was a bear for me! If you have any questions, please comment, and I’ll be glad to answer them if I can! Good luck!